Refund Policy
Last updated: July 2025
At Jumpstart Coaching, we’re committed to delivering meaningful coaching experiences rooted in trust, clarity, and personal growth. Because coaching is a personalized service, refunds are guided by the terms of each engagement and handled with care.
Individual Coaching Agreements
All coaching engagements are governed by a signed agreement, which outlines:
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Session schedule and delivery terms
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Cancellation and rescheduling policies
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Refund eligibility based on mutually agreed terms
Please refer to your coaching agreement for details specific to your engagement.
General Refund Guidelines
Unless otherwise specified in your contract:
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Unused sessions may be eligible for a partial refund, evaluated on a case-by-case basis.
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Completed sessions are non-refundable, as value has already been delivered.
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No-shows or late cancellations (within 24 hours) may result in forfeiture of that session.
Requesting a Refund
To request a refund or discuss a billing issue, please email:
Include:
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Your full name
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The email used for your coaching account
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A brief explanation of your request
We aim to respond within 3 business days.
Our Commitment
We believe coaching should feel aligned and supportive. If something isn’t working, we welcome a transparent conversation to adjust the process, pause the engagement, or consider a fair resolution.